Matrix Pointe Software Privacy Notice

Matrix Pointe Software (“Matrix,” “We,” “Us,” “Our,” “Company”), respects your concerns about privacy.  This Privacy Notice describes how We will collect, use, disclose and protect information when you use the suite of Matrix Products (the “Service”). 

This Notice notifies you of:

·         How We collect, and what personal information and other information We collect

·         How We use and disclose collected information

·         Security procedures

·         Contact information


How We collect, and what personal information and other information We collect


We collect personal information when you register, operate, and access the Service and interact with a support representative for the Service.  The term “personal information” includes any individually identifiable information about you, including, but is not limited to, your name, email address, telephone number, mobile device identification number (e.g., IMEI), Internet Protocol (“IP”) address and password you assign to your account.

When you access the Web Portal or access through the Application resources We host, Our servers automatically record certain information about your usage from your device and browser.  The servers may securely log information such as a identification number and device identifier, web requests, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, features used, the amount of time spent on particular web pages, the dates and times of your requests, and one or more cookies that may uniquely identify your browser.

How We use and disclose collected information

We do not sell or rent any personal information. We may, however, disclose the collected information to other subscribers who are authorized to use personal information in law enforcement or prosecutor investigations. 

The information We collect through your interaction with the Service is used to provide the Service, to manage your account for the Service and to improve the Service for yourself and other users of the Service.  Examples of Our use include:

·         We use the collected information to automatically detect and notify you of potential performance issues;

·         Analyze traffic patterns for the Web Portal and resources We host; and

·         We also use the collected information, on an individual and collective basis, to track and analyze preferences and trends to improve the quality of the Service and to evaluate possible new features, functionality and services.


We may also disclose your personal information, as required by law, such as to comply with a subpoena, or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; to any other third party with your prior consent to do so.

By allowing Our support representative access to your device for troubleshooting purposes, you understand and acknowledge that while the technician is logged in, he can view, access and extract information from the device.  The information will only be that data needed to troubleshoot the device, will only be used for that purpose, and once the session is over, the technician will not retain any of the information on his or her screen.

Security Procedures

We restrict access to collected information to those employees and individuals whom We know have a valid business purpose to have access to such data. We maintain physical, electronic and procedural safeguards. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure.  Therefore, we cannot guarantee its absolute security

Process for reviewing or requesting changes to personal information

If you think that any personal information We have collected about you or submitted by you is inaccurate, you may send a written request for review to Us at the address provided below. We will investigate your request and make appropriate changes or deletions if warranted. We will respond to any requests for access to personal information in 30 days.

We will retain and use personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the information is atomized, we may retain the information indefinitely.

Updates and Changes.  We may update this Privacy Notice from time to time. If we make any material changes we will notify you by email or by means of a notice on the Web Portal prior to the change becoming effective.  As We may make changes to this Privacy Notice, We suggest that you review this Privacy Notice each time you access and use the Service. 

Scope.  This Privacy Notice applies to the Service only and does not necessarily reflect practices with respect to information gathered through other services We offer or websites We operate or the collection of information through off-line means.  To review the privacy notices of those other services, please refer to the policies provided in association with each.

Consent to Processing and Transfers of Information.  Servers that make the Service available and that store information collected through the Service are located in the United States of America (“USA”).  If you are located outside the USA, please note that the information you provide will be transferred to the USA. The laws of the USA may not provide the same level of legal data protection as the country from which you access and user the Service. By using the Service and submitting Personal Information to Us, you consent to such transfers and the processing by Us and Our affiliates and business partners of information as described in this Privacy Notice. 

Effective date: August 15, 2013


Contact information.  We welcome your questions or comments regarding this Privacy Notice. Please write to Matrix Pointe Software Privacy Office, 7055 Engle Rd, Suite 304, Cleveland, OH 44130 or e-mail Us your question at